Shipping policy

1. How does shipping work?

We ship Australia wide and to New Zealand.

We offer various delivery options in Australia for standard items which you can select when you checkout to complete your order. For bulky items such as furniture a fixed freight charge may apply. For bulky items the product will display any fixed price shipping charge and this will be added automatically to your order if applicable.

For orders over $350 there is a free freight option which can be selected when checking out. You can also choose express options for faster delivery. Note all prices include GST.

** We offer same day dispatch for orders received before 1:00pm on a normal business day only when Express Priority freight option is selected.** If Regular Delivery option is selected your order normally will be dispatched within 24-48 hours after placing your order.

We endeavor to carry all standard advertised items in stock, however if there are stock shortfalls preventing immediate dispatch of your order, we will contact you if there will be any extended delays to advise and offer options.

Australia

Our default couriers are TNT Express/Fedex and Australia Post. Once your order is consigned you should receive tracking details via email throughout the journey of your order to its destination. If you do not receive any notifications within a reasonable time of placing your order please email us at info@supremetrimmer.com.au quoting your order number to request a personal update.

1.1 Regular Delivery. For orders under $350.00 the following charges will apply:

              a. Order value up to $99.99 a charge of $11.95 will apply

              b. Order value $100.00 - $250.00 a charge of $15.95 will apply

              c. Order value $250.00 - $249.00 a charge of $19.95 will apply

Delivery timeframes are between 2 – 6 business days depending on your location. Allow extra time for remote locations.

1.2 Express Priority. For orders under $350.00 the following charges will apply:

              a. Order value up to - $99.99 a charge of $14.95 will apply

              b. Order value $100.00 - $249.99 a charge of $17.95 will apply

              c. Order value $250.00 - $349.99 a charge of $19.95 will apply

              d. Order value $350.00 and over a charge of $21.95 will apply

Delivery timeframes are between 1 – 4 business days depending on your location. Allow extra time for remote locations.

We reserve the right to recalculate and request extra charges if freight does not calculate within reasonable estimates for bulky items or dangerous goods especially to remote locations.

New Zealand

We ship to all areas in New Zealand. Freight is calculated at checkout and will depend on items purchased.

All duties and taxes are payable by the purchaser/customer and apply as per New Zealand customs charges.

DHL Express is our chosen freight company. Typically freight times are between 2 – 7 days depending on your location.

Note we cannot ship dangerous goods such as aerosols and some liquids to New Zealand. It is not cost effective to freight furniture to New Zealand, however we can provide sea freight options on application.