Support

Local tools, local support.

Australian warranty. Australian stock. Someone here to talk to — not another timezone.

Phone: 0481 615 111

Hours: Monday to Friday, 8am–4pm AEST

We aim to respond to all enquiries within one business day.

Warranty

Every Supreme Trimmer tool bought in Australia — from this site or an authorised stockist, carries a 12-month Australian warranty covering manufacturing faults.

This warranty sits in addition to your rights under the Australian Consumer Law, which are not excluded, restricted or modified by anything on this page. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

What's covered: manufacturing defects in motors, batteries, housings and switches.

What's not covered: normal blade wear, damage from drops, water damage to non-waterproof units, and tools serviced by unauthorised repairers.

To make a claim: email info@supremetrimmer.com.au with your order number or stockist receipt, the model number, and a short description of the fault (photos help). If you bought from a stockist, you can also return to them directly.

Shipping

We ship Australia-wide.

Order before 1pm AEST on a business day and we dispatch the same day. Orders after 1pm, or on weekends and public holidays, ship the next business day.
Standard shipping — $14.95 — estimated 10–12 business days
Express shipping — $19.95 — estimated 3–5 business days
Tracking is emailed to you as soon as your order ships

Delivery timeframes are carrier estimates and aren't guaranteed. Once your order is with the carrier, delivery is in their hands. Please double-check your delivery address at checkout — we can't be responsible for orders sent to an incorrectly entered address.

Returns

Changed your mind? Return unused product in its original, undamaged packaging within 14 days of delivery for a refund of the product price.

Change-of-mind returns are at your cost — you cover return postage. We recommend a tracked service, as we can't refund items that don't reach us.
For hygiene reasons, we can't accept change-of-mind returns on used tools.

Faulty product is handled under warranty above and your rights under the Australian Consumer Law — not as a change-of-mind return. Contact us before returning a faulty item and we will advise the next steps.

To start a return, email info@supremetrimmer.com.au with your order number. Please wait for our reply before sending anything back.

Frequently asked

Is Supreme Trimmer sold in Australian stores? Yes — through a growing network of professional stockists across the country. Find one near you.

Is it cheaper to buy direct from this site? No. We sell at recommended retail — the same price as our stockists. Buy wherever suits you.

When will my order arrive? Order before 1pm AEST on a business day and it ships the same day. From there, allow 3–5 business days for Express or 10–12 for Standard, depending on your location.

Are the tools suitable for home use? They're built for professional use, but plenty of our customers use them at home. Check the "Skill level" and "Best for" details on each product page.

Do the tools work on Australian power? Yes. Every unit supplied in Australia ships with the correct AU plug and voltage.

What's the difference between the DARKSTAR 72 colours? Black and Red ship with a taper blade for blends and gradients. White, Gold and Sand ship with a fade blade for ultra-close fades and detail work.

How do I care for my blades? Oil after every few cuts, brush out debris, and store dry. See our maintenance guides in the Journal.

Can I get replacement blades and parts? Yes — see Replacements & Parts.

Still need help? Email info@supremetrimmer.com.au or call 0481 615 111.